Basic Case Management Workshop

COURSE DESCRIPTION / AIMS

1. Introduce the rationale, benefits, objectives, principles and practice of case management
2. Equip case managers with the knowledge and skills in management of clients with complex care needs
3. Develop integrated skills connecting relevant theory into clinical practice
4. Enable the network and sharing of knowledge and ideas on case and outcome management
5. Acquire knowledge and skills needed to engage the client and caregiver in case management

COURSE OBJECTIVES / OUTLINE

1. Describe the recent trends and changes in healthcare delivery and financing, and their implications for case managers in community and acute care settings
2. Define and discuss the fundamentals concepts and process of case management
3. Describe principles & concepts of chronic disease and population health management
4. Outline the principles and processes of discharge planning in the hospital
5. Understand concepts of Health Promotion and Prevention; and Motivational Interviewing

 Course Outline:

Fundamentals of Case Management:

1. Concepts, models, process of case management
2. Case management in the community settings
3. Discharge planning and transitional care
4. Medication reconciliation
5. Home assessment and safety
6. Principles, concepts and tools of chronic disease and population health management

Care Delivery Systems:

7. Overview of healthcare system and financing models in Singapore
8. Health promotion and prevention
9. Managing clients with medical, social and behavioural health issues
10. Crisis management
11. Advance Care Planning

Professional Standards:

12. Standards of practice & core competencies for case management
13. Ethical Issues in case management

Client Support Systems and Services:

14. Navigating care resources in the community
15. 3Ms and Means Testing
16. Facilitating a family conference
17. Coping with case manager’s burn-out

Case Management Skills:

18. Introduction to Motivational Interviewing
19. Practical case studies

 TRAINING METHODOLOGY

The workshop is highly interactive and enables participants to understand essential elements of case management through lectures, discussions and group work on practical case studies.

Please Note:

A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.

The course will be conducted via Face-to-Face.

Healthcare practitioners, administrators, managers and care providers