Frequently Asked Questions (FAQs)

Below you’ll find answers to some of the most frequently asked questions regarding Queen Bee on training subsidies and other matters. We are constantly adding most asked question to this page so if you have a question and don’t see your answer, don’t hesitate to call use at 6422 1275 or email us at QB@kwsh.org.sg.

Why is KWSH established as the anchor organisation in this SkillsFuture Queen Bee partnership with SSG? What is the significance of the SkillsFuture Queen Bee partnership with KWSH for the Community Care sector?

Kwong Wai Shiu Hospital (KWSH) is a key anchor provider in the Kallang-Whampoa community, and had set up the Community Training Institute (CTI) in September 2018 to spearhead innovation and workplace improvement and offer contextualised training programmes to Community Care Organisations (CCOs). With a vision to support the rapidly aging Singapore population and transform the community care sector, KWSH has stepped up amongst the CCOs to pioneer a regional community healthcare system in the Central Singapore region. 

The community care sector today also faces many challenges – heavy reliance on manual processes, over-stretched care staff, insufficient skilled talent, and skills gaps in digital technologies and data analytics. The sector also lacks the necessary resources and expertise to embark on technology, innovation and process improvements. With KWSH established as an anchor organisation, the SkillsFuture Queen Bee partnership will also mobilise other players in the community care sector to enhance skills and improve standard of care.

What is a SkillsFuture Queen Bee?

SkillsFuture Queen Bee refers to industry leaders /anchor organisations that attract and influence other companies (in particular SMEs), to scale up employer-initiated skills development efforts and help extend the reach of the SkillsFuture movement. SSG will partner such companies to leverage their best practices and cutting-edge know-how, co-creating skills and training solutions such as training and workplace learning, and tapping on their network to level up the skills capability of SMEs.

KWSH, as a SkillsFuture Queen Bee, will seek to reach out to other CCOs in the sector. CCOs can contact QB@kwsh.org.sg if they would like to know more on how KWSH can support them and the sector’s needs under the Queen Bee initiative.

What are some services KWSH provides under the SkillsFuture Queen Bee initiative?

KWSH provides skilled-based training and mentorship support.

For skill-based training, courses such as Leading Automation & Digitalization Projects and Lean & Innovation Masterclass – Learn through Play will be conducted to equip employees with the necessary knowledge and skills to strengthen their organization’s service delivery model. 

For mentorship support, KWSH partnered with several experienced mentors who are capable of leveraging on their expertise to provide suitable guidance for CCOs looking to embark on projects related to technological adoption and/or process improvement. 

How do I register for the courses / mentorship support?

For courses, download the registration form and fill up the necessary details. Email the completed form to us at QB@kwsh.org.sg

You may browse our list of courses here

For mentorship support, you may contact us at QB@kwsh.org.sg or call 6422 1275 for more information.

What are the funding schemes available?

For courses, SSG provides a baseline subsidy of 70% for Singapore citizens and Permanent Residents.

Additional subsidies from SSG, of up to 90%, are available for employees and/or organisations which meet certain criteria. Refer to SSG’s website (https://www.ssg-wsg.gov.sg/) for more information on the various funding schemes.

Alternatively, eligible CCOs may also utilize AIC’s Community Care Training Grant (CCTG) for our training courses.

For mentorship support, SSG provides a subsidy of 90% for SMEs (capped at $18,000) and 70% for non-SMEs (capped at $$14,000).

Are replacement of learners allowed?

Yes, replacement of organisation-sponsored learners are allowed prior to the receipt of email confirmation for the course and subjected to the learner replacing the originally registered learner meeting the eligibility criteria for the course. Any replacement request should be made in writing to KWSH at QB@kwsh.org.sg before email confirmation has been sent out*. Request for replacement received thereafter will not be considered. Organisation will be charged full course fee and any request for waiver of full course fees will be at KWSH’s discretion.

*KWSH confirms a course about 1-2 weeks before the course commencement date via email notification

Can I withdraw from the course if I am unable to attend?

For withdrawals, the following conditions apply (except if learner’s withdrawal is due to medical reasons and/or other valid reason supported by medical certificate or other relevant documents):

Before confirmation email* is sent out by KWSH, withdrawal from the course is allowed

After confirmation email is sent out by KWSH, no withdrawal from the course is allowed and the endorsing organisation or the individual have to pay full 100% course fees to KWSH

* KWSH confirms a course about 1-2 weeks before the course commencement date via email notification

Request for refund or waiver of full course fees after the receipt of email confirmation from KWSH will only be granted on valid grounds such as medical and/or compassionate reasons. The requests must be made in writing to KWSH at QB@kwsh.org.sg within one (1) week from medical/compassionate leave along with the relevant supporting documents

Request for full course fee waiver on grounds other than that stated above will be solely at KWSH’s discretion. In some cases, an administrative charge may be levied instead.

What happen if my course is cancelled?

KWSH reserves the right to change the date, time, and venue, or cancel a course. Every effort, however, will be made to inform you as soon as possible of the change. 

Is there any refreshment provided for my course?

Full-day course will include a morning and afternoon tea-break. For any course that is half-day, one tea-break will be provided. All meals are in line with the Health Promotion Board’s Healthier Catering Policy.

Where will the courses be held?

Training courses will be held within Kwong Wai Shiu Hospital, unless otherwise stated.

Is there any form of certification/achievement provided for my course?

Yes. An e-Certificate will be awarded to the learner upon completion of SSG’s funded course and will be subjected to minimum attendance and competency required.

Are there any course materials provided for my course?

Hard copy of course materials will be provided to the learners. All course materials are subjected to the copyright laws. Any other reproduction or distribution, in whatever form and by whatever media, is prohibited without the prior written consent of KWSH.

Will my personal data be disclosed? How are they used?

All personal data collected by KWSH will be used and protected in accordance to KWSH’s PDPA policy.

Refer to our website (http://www.kwsh.org.sg/en/aboutus/PDPA) for more information on KWSH’s PDPA policy.

During training, photos and/or videos may be taken for publicity purposes. Do inform the trainer should you/your staff do not consent to their photos being taken.

How will I be informed when new course are available?

You may email us at QB@kwsh.org.sg and request to be included within our mailing list. KWSH regularly sends updates regarding training courses, mentorship support, and other related events.

Alternatively, you may browse our list of courses here.