Customer service in a healthcare environment is critical to the viability of any healthcare related organization. Continued competition for visitors has made customer service programme a necessity to attract and retain visitors. Furthermore, customer service in a healthcare-related environment has its own set of challenges in providing healthcare services and patient satisfaction. This course will equip participants the skills and strategies to deliver high level of customer service and go the extra mile for the customer. At the end of the course, participants will be able to deliver a high level of customer service to their stakeholders.
For all Healthcare Frontline and back end Operational as service excellence needs to permeate through the whole organisation for a culture of service excellence to be developed.
Course Fees: $257.89 (inclusive of 7% GST)
Prevailing course fee subsidy at 90% for Singaporeans/ PRs and 45% for foreign staff working in eligible community care organisations.
Please register for the course via AIC Learning Management System. Go to the following URL: