Root Cause Analysis

KWSH-QI-02 (Basic)

Course Overview

The course is designed for beginners and aims to provide an understanding of the root cause analysis concepts and practices in healthcare. It consists of an insight into the steps involved in conducting a RCA and the problem solving tools that are used to help nail down the root causes of adverse events or close calls in healthcare.

At the end of the course, learners should be able to:

  1. Appreciate the science of human factors and determinants of behaviour leading to problems and safety issues
  2. Determine how to differentiate between individual and systemic approach to an incident
  3. Understand the different types of root causes and when RCA should be used
  4. Conduct RCA step-by-step and apply its principles through the use of case studies
  5. Develop solutions

Target Participants

Centre Managers, Nurses and Therapists

Course Details

Date/ Time

Run 2: 14 April 2020

Run 3: 16 June 2020

Run 4: 27 Aug 2020

Run 5: 29 Oct 2020

Run 6: 17 Dec 2020

Time: 9 AM to 6.00 PM


Kwong Wai Shiu Hospital

705 Serangoon Road

Singapore 328127

Course Trainers

KWSH is delivering the course in partnership with the Parkway College

Mr Lee Chong Ming, Associate Lecturer of Parkway College

  1. Quality Director (GSK Singapore, 1981 – 1991)
  2. Senior Lecturer (Ngee Ann Polytechnic, 1992-1994)
  3. Factory Manager (Baxter Healthcare, China, 1994 – 2003)
  4. ACTA certified Trainer and Consultant (Capella Consulting 2005 to 2009)
  5. Regulatory Consultant (Health Science Authority HAS, 2009- 2019)
  6. Experience in QCC/WIT using quality improvement tools (PDSA and Pareto Analysis); brainstorming and 5 Whys for problem solving and quality improvement; and continuous quality management using statistic quality control charts
  7. Achieved Baxter Global Quality Award based on US Malcom Baldridge National Award

Course Fees: $286.55 (inclusive of 7% GST)

Prevailing course fee subsidy at 90% for Singaporeans/ PRs and 45% for foreign staff working in eligible community care organisations.

Please register for the course via AIC Learning Management System. Go to the following URL:

Contact us:

(65) 6422-1300