Root Cause Analysis & Quality Improvement Tools (Intermediate)


Course Overview


The Root Cause Analysis (RCA) course aims to provide an understanding of the root cause analysis concepts and practices in healthcare. It consists of an insight into the steps involved in conducting a RCA and the problem solving tools that are used to help nail down the root causes of adverse events or close calls in healthcare. This course also aims to provide a good foundation on Quality Improvement (QI) Tools, by providing the knowledge, skills and tools to support its implementation in any healthcare environment and setting. This course will cover the application of principles and practice of different QI Tools, combined with group activities, hands on practice, as well as their appropriate usage.



Root Cause Analysis is designed for beginners to form a basic understanding of the determinants of behaviour leading to problems and safety issues. The course is also designed for beginners to form a basic understanding of tools typically used in Quality Improvement (QI) projects. This interactive full-day course will introduce the fundamentals of patient-centred Quality Improvement (QI) in community care. The objectives are as follow:



  1. Introduction to Patient Safety and Risk Management
  2. Understanding Patient Safety Incidents
  3. Root Cause Analysis
  4. Conducting Cause and Effect Analysis
  5. Conducting Interviews
  6. Healthcare Quality & Patient Safety
  7. Model for Quality Improvement
  8. Quality Improvement Tools
  9. Quality Improvement Teams
  10. Implementing Change for Quality Improvement


Please Note:

A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.

Target Participants

Centre Managers, Nurses and Therapists

Course Details

Date/ Time

13 – 14 March 2023

12 – 13 June 2023

14 – 15 September 2023

15 – 16 November 2023

Time: 9 AM to 5.30 PM


Kwong Wai Shiu Hospital

705 Serangoon Road

Singapore 328127

Course Trainers

KWSH is delivering the course in partnership with the Parkway College

Mr Lee Chong Ming

Associate Lecturer of Parkway College

Mr Lee Chong Ming is an associate lecturer in Parkway College with 38 years of experience. He holds a Masters of Science (Chemistry) from the University of Birmingham (1978). Prior to joining Parkway College, he has worked as a regulatory consultant in the Health Sciences Authority, is an ACTA certified trainer and consultant in Capella Counselling, a Factory Manager in Baxter Healthcare (China), as a senior lecturer in Ngee Ann Polytechnic and a quality director in GSK Singapore. His area of specialization includes quality & regulatory affairs, ISO9000 and ISO 140001 certification, operational excellence , leadership training, performance appeal, coaching and team building.

Course Fees: $606.83 (excluding GST)

Prevailing course fee subsidy at 90% for Singaporeans/ PRs and 45% for foreign staff working in eligible community care organisations.

Please register for the course via AIC Learning Management System (LMS 2.0).

Contact us:

(65) 6422-1300