Root Cause Analysis & Quality Improvement Tools (Intermediate)

COURSE DESCRIPTION / AIMS

The Root Cause Analysis (RCA) course aims to provide an understanding of the root cause analysis concepts and practices in healthcare. It consists of an insight into the steps involved in conducting a RCA and the problem solving tools that are used to help nail down the root causes of adverse events or close calls in healthcare. This course also aims to provide a good foundation on Quality Improvement (QI) Tools, by providing the knowledge, skills and tools to support its implementation in any healthcare environment and setting. This course will cover the application of principles and practice of different QI Tools, combined with group activities, hands on practice, as well as their appropriate usage.

COURSE OBJECTIVES

Root Cause Analysis is designed for beginners to form a basic understanding of the determinants of behaviour leading to problems and safety issues. The course is also designed for beginners to form a basic understanding of tools typically used in Quality Improvement (QI) projects. This interactive full-day course will introduce the fundamentals of patient-centred Quality Improvement (QI) in community care. The objectives are as follow:

COURSE OUTLINE

1. Introduction to Patient Safety and Risk Management
2. Understanding Patient Safety Incidents
3. Root Cause Analysis
4. Conducting Cause and Effect Analysis
5. Conducting Interviews
6. Healthcare Quality & Patient Safety
7. Model for Quality Improvement
8. Quality Improvement Tools
9. Quality Improvement Teams
10. Implementing Change for Quality Improvement

Please Note:

A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.

Centre Managers, Nurses and Therapists