Negotiating techniques for difficult situations (Basic)

KWSH-G&OE-B-030

Course Overview

Course objective:

To gain skills and knowledge on how to negotiate in difficult situations through:

  • Introduction to Negotiation
  • Preparing to negotiate
  • The Context: People
  • The Context: Organisations
  • Strategy and Tactics
  • Negotiation is People Talking
  • Opportunities and Disasters
  • Exercises in Negotiation

Upon completion of the course, you will be able to negotiate effectively in difficult situations at the workplace.

TRAINING METHODOLOGY

  1. Classroom teaching
  2. Group activity
  3. Role play, demonstration and skills practice
  4. Presentations

Please Note:

A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.

Target Participants

Doctors, Nursing Aides, Therapy Aides, Therapy Assistants, Healthcare Assistants

Course Details

Date/ Time

  • 3 February 2021 – 4 February 2021
  • 23 September 2021 – 24 September 2021

 

Time: 5:00 PM to 7:00 PM

Venue

Kwong Wai Shiu Hospital
705 Serangoon Road,
Singapore 328127

Course Trainers

KWSH is delivering the course in partnership with inlingua School of Languages.

Chris Driver

English language teacher, inlingua school of languages

Mr Chris currently works as the Director of Studies in inlingua School of Languages. He has more than 15 years of teaching experienced in teaching English language skills, university tutorial courses and company business skills training in educational institutions  and corporations across Asia in particular Japan, China and Singapore. He is specialized in communication and engagement strategies in corporate companies. Mr Chris has worked with corporate sectors such as SilkAir, Scoot, Samsung and Upskills and has developed and led intensive voice announcement training for cabin crew.

Bianca Choy

English language teacher, inlingua School of Languages

Ms Bianca is an English Teacher in inlingua School of Languages. She has more than 6 years of teaching experience. She is specialized in accountancy and financial services and teaching expatriates in small groups and private class. She has broad industry and international experience working in multi-national companies.

Brooks Murray Goodyear

English language teacher, inlingua School of Languages

Ms Brooks Murray Goodyear is an English language teacher with more than 5 years of teaching experience and is currently working in Inlingua school of languages. She holds a Master’s in Accounting and Finance from the London school of Economics, United Kingdom (1983). Prior to joining Inlingua, she worked as a paralegal in Hughes, Hubbard & Reed in New York, Baker & McKenzie in Hong Kong, and Lincoln & Beale, Chicago. She has also worked in YMCA Counselling & Testing Service as a Business manager, AngloINFO as a media manager, and YMCA and CA International as an English Language Teacher. Her area of specialization includes teaching general and business English at all levels to students and corporate clients.

Louise YT Phua

Trainer, inlingua School of Languages

Ms Louise YT Phua is a trainer with more than 15 years of experience in corporate and consulting organizations and is currently working in Inlingua school of languages, as well as Thallo Partners. She holds a Master of Arts in lifelong learning from the University College of London, Institute of Education (2015). Prior to joining Inlingua, she worked in Sanofi China Investment Company as the associate HR Director, Odgers Berndtson as an associate partner, Hays Pharm and Management Recruiters International (MRI), Malaysia. Her area of specialization include teaching general and business English at all levels to students and corporate clients and communication skills such as personal branding, negotiation and cross-cultural training.

Nicole Lancaster-Homes

English language teacher, inlingua School of Languages

Ms Nicole Lancaster-Homes is an English language teacher with more than 27 years of experience and is currently working in Inlingua schooisel of languages, as well as Subcon Technologies as a Human Resource & Administration Executive. She holds a Bachelor of Commerce, management and public relations from Murdoch University, Australia (2012). Prior to working in Inlingua, Ms Nicole has worked in Chorus Call and Belicious Swimwear as a business development & marketing executive, Qantas Airlines and Ansett Australia Airlines as a cabin crew; customer service supervisor/officer, Empire Furniture Gallery as a marketing showroom supervisor and Vivien’s Model Management as a photographic and fashion parade model. Her area of specialization includes speech and drama, customer service and business and development and marketing.

*Course is available via e-learning mode*

Course Fees: $312.00 (excluding GST)

Prevailing course fee subsidy at 90% for Singaporeans/ PRs and 45% for foreign staff working in
eligible community care organisations.

Please register for the course via AIC Learning Management System (LMS 2.0).

Contact us:

(65) 6422-1300
CTI@kwsh.org.sg

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