COURSE DESCRIPTION / AIMS
It is targeted at supervisors to equip them with the knowledge and skills of lean improvement and imbue them with the attitude of continuous improvement. Participants will learn the knowledge and tools of LEAN through an interactive workshop where a simulation would be conducted to bring life to the theories.
COURSE OBJECTIVES / OUTLINE
LEAN for service processes is a concept to systematically review service processes in order to identify productivity issues and addressing them. In particular LEAN focusses on reducing the “excess” in the form of time wastages. By doing so, overall productivity improves, leading to greater staff and residents/patients satisfaction
- Effectively analyze care or operational processes
- Determine productivity issues
- Develop LEAN based productivity improvement roadmap
- Identify and apply appropriate tools for working on productivity issues
- Review productivity improvement
A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.
All Healthcare Supervisors
Course Fees: $598.00 (excluding GST)
Prevailing course fee subsidy at 90% for Singaporeans/ PRs and 45% for foreign staff working in eligible community care organisations.
Please register for the course via AIC Learning Management System (LMS 2.0).