Geriatric Case Management (Intermediate)


Course Overview

At the end of this course, participants will be able:

  1. Understand the key components of geriatric case management
  2. Understand some of the assessment tools required for older clients
  3. Apply the necessary skills involved in managing clients especially those with multiple needs
  4. Work collaboratively within a multidisciplinary team to meet the needs of clients and their caregivers


Outline of a Skill Based Training on Geriatric Case Management

  1. Understanding of the target population for case management
  • Clientele in need of CM
  • Risk assessment tools
  1. Roles and Functions of Case Managers
  • Key roles and functions – with emphasis on community case management (i.e., as opposed to acute or institutional case management)
  • Case managers’ networks
  1. Case Management Processes
  1. Case identification – Finding and screening
  2. Admission and assessment
  3. Care plan development
  4. Implementation of plan
  5. Monitor, evaluate and advocate
  1. Ethical Issues in Case Management
  1. Case studies Analysis (Case studies ideally to be derived from agency)


  1. Interactive lecture
  2. Group Discussions
  3. Groupwork
  4. Skills practice
  5. Case analysis and discussion

Additional Information
Please click on ‘express your interest’ to learn.
A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.
Prevailing course fee subsidy at 90% for Singapore Citizens / Permanent Residents and 45% for Work Pass Holders working in eligible community care organisations.
For any inquiries, please contact Sandy/Ashley at 64221300 or email us at

Target Participants

Nurses, AHP, Admin & Ancillary

Course Details

Date/ Time

25 – 27 October 2023

9:00 AM to 5:00 PM (Day 1 and 2)

9:00 AM to 1:00 PM (Day 3)


Kwong Wai Shiu Hospital @ Potong Pasir

51 Potong Pasir Ave 1

Singapore 358400

Course Trainers

Age Matters Consultancy and Training

KWSH is delivering the course in partnership with Age Matters Consultancy and Training.

Normala Manap

Director, Age Matters Consultancy and Training

Normala Manap has over three decades of experience in the age and healthcare industries at all levels across programme and policy development – building innovative start-up, managing operations to developing frameworks for national development. Her work has also spanned the realms of knowledge development – applied research, developing and implementing training programmes as well as curriculum development. As an age care pioneer in Singapore, Normala has built new care models, developed frameworks for care integration, set service standards and rolled out competency roadmaps and curriculum for the sector.

Name of Qualification (Institution / Country / Year of Graduation) :

  1. Masters of Arts in Public Administration, Syracuse University, USA, 1999
  2. Teaching in Higher Education Certificate, Temasek Polytechnic, Singapore 2014
  3. Certificate of Attendance, Workshop on case management by Centre for Case Management, USA, 2008
  4. Bachelor of Social Sciences (Honours), National University of Singapore, 1983

Working Experience

Employer / Country / Job Position / Period (MMM/YYYY – MMM/YYYY)

Job Scope

  1. March 2021 (Current): Director, Age Matters Consultancy and Training
  2. Aug 2015 – Jan 2021: Senior Associate Director and Head of Education, Centre for Ageing Research and Education, Duke-NUS Medical School
  3. Dec 2011- Aug 2015: Senior Lecturer, Gerontological Management Studies, Temasek


  1. Apr 2005 – Jun 2011: Vice President – Special Projects, Tsao Foundation

Course Fees: $390.00 (excluding GST)

Prevailing course fee subsidy at 90% for Singaporeans/ PRs and 45% for foreign staff working in eligible community care organizations.

Please register for the course via AIC Learning Management System (LMS 2.0).

Go to the following URL:

Contact us:

(65) 6422-1300