Digital Transformation in Health Care Sector and Me (Advanced)

COURSE DESCRIPTION / AIMS

This workshop aims to enhance the Digital literacy of frontline workers in the Care Sector in the use of digital tools in their work lives.

It will provide you with the concepts and applications of a transformative mindset shift, and the ability to lead your organizations to digitally transform your work life. You will be equipped with a sound understanding of digital mindset, technologies, and strategies for bringing innovative performance improvements to reality.

Case studies in Health Care and other relevant sectors on the application of Digital Transformation would include the use of digital technologies to capitalize on the massive benefits of the Industrial Revolution 4.0.

Course Outline

Day 1
a. The World is Changing
– Industry Revolution 4.0: Big Data, ioTs, Biometrics, AI, Autonomous Robots,
Robotics Process Automation, 5G
– A world of Technologies – how much you already know about them?
– Digital Transformation in Care Sector
– Digital Transformation –
“Are you excited or not excited? And why?”
b. Digital Transformation and Me
– Is Automation the same as Transformation?
– Driving Forces of change
– Success and failure in Digital Transformation
– Key features of Digital Transformation
– Acceleration of Digital Adoption in “8 Weeks of Circuit breaker” during
pandemic
o Digital vs Analogue Signal
o A Nursing Home Journey Map
c. Digital Mindset
– “Change is constant with or without me” Evolution of F1 Pitstop Performance
– Digital Mindset – what is it? And Why?
– What do your customers really want?
– Pair Activity – Identify Non Value-added Tasks:
– High Tech + High Touch in Care Sector
o Human Touch Points (in care sector journey map)
o Digital Touch Points (in future care sector journey map)
– Pairs Activity Draft Problem Statement:
d. Digital Technologies in Healthcare sector
– Cyber Safety Practice, A gentle reminder on PDPA
– Biometric
– Big Data and Data Analytic
– Digital Story Telling
– IoTs and 5G
– Blockchain
– AI and Machine Learning
– Robotic Process Automation
– Future Trends of Digital Transformation in Care Sector

Day 2
– Digital Collaboration (based on Problem Statements co-created in Day One)
o Practice Digital facilitation techniques (ie how to engage and collaborate with
team members remotely)
o Learn how to participate productively in remote working environment (ie Miro,
google drive and docs, etc)
o Participate in digital platform to enhance Problem Statements before
submission for approval
– Personal Effectiveness in Digital Workplace
o Participate in digital platform Recap: Activate personal Cyber Security
protection
o Share and access work documents remotely
o Organise a digitalized poll or survey or tracking of outstanding tasks (ie. Pollev,
Trello, mentimeter and etc)

Participants Feedback:

• I can use Google Forms, or maybe Trello in my projects and tasks.
• Use online web, like miro with easy to use templates
• Creating survey and discussion through mentimeter, kahoot, Google form which can be helpful to our work
• How technology is being used in the healthcare sector

Please Note:

A minimum of 75% attendance will be required for you to complete the programme and receive your certificate.

Frontline care staff, Frontline support staff, mid-level management