Communication Skills

KWSH-GOV-12 (Intermediate)

Course Overview

On completion of the course, participants will have better communications skills in daily operations.

  • Learn the classic communication model.
  • Be able to confidently craft verbal communication messages.
  • Be able to craft effective email / written messages.
  • Know and use verbal & non-verbal techniques in your messaging.
  • Know ‘hot buttons’ of your readers/recipients.
  • Learn & practice ‘Go-To-Source’ techniques to clarify miscommunications.
  • Be receptive to the mood and energy when communicating.
  • Pace & adjust your delivery for the listener.
  • Learn to ask for feedback from your audience for improving your presentations.
  • Participate in simulated case study / classroom practicum related to your area of communications and receive feedback from the trainers.
  • Observe course mates and give them feedback during their classroom case study practicum.

Target Participants

For care staff who have supervisory and guiding role; and influences workplace/processes eg: Physiotherapist, Occupational Therapist, Senior Therapist/Principle Therapist, Enrolled Nurse, Registered Nurse, Nurse Manager, Nurse Clinician, Nurse Educator, Executive, Senior Executive, Manager, Allied Health Professional.

Course Details

Date/ Time

Run 4: 5 November 2019

Time: 9 AM to 5:30 PM


Kwong Wai Shiu Hospital
705 Serangoon Road
Singapore 328127

Course Trainers

KWSH is delivering the course in partnership with the Facilitators Network Singapore.


Mr Prabu Naidu

Mr Prabu, Co-founded the Facilitators Network in 2004 to upscale the competencies of facilitators in Singapore and the region. He has twenty years of MNC experience (1980-1999) with Philips, AT&T and Compaq and nineteen years (2000-2018) of training, facilitation and consulting  work in  organisational development. Mr Prabu designed and delivered numerous OD interventions for MNCs, SMEs, Government departments & not-for-profit organisations in Singapore and regionally for MNEs & SMEs. His lectures at professional institutions are always well received by the students as all his lectures are very engaging and facilitative and Co-authored SPOT on Facilitation in 2011. Mr Prabu is the Master trainer of Strength Deployment Inventory® (SDI) and the Board member of INIFAC to develop facilitation in the Asian region.

Mr Mohamed Sabarudin Bin Mohd Hashim

Mr Mohamed is a Certified Faciliator and Associated Memory Trainer. He is  currently an Associate Facilitator & Trainer in FNS. He has over 8 years of experience facilitating meetings across organisation levels, for both private and government organisations, locally and regionally; using standards and best practices recognised by International Institute of Facilitation (INIFAC).; over 18 years of   experience in facilitative training in workshop   settings and over 12 years of public-speaking experience in conference-style events, seminars and customised teambuilding retreats.

Course Fees: $558.76 (inclusive of 7% GST).

Prevailing course fee subsidy at 90% for Singaporeans/ PRs and 45% for foreign staff working in eligible community care organisations.

Please register for the course via AIC Learning Management System. Go to the following URL:

Contact us:

(65) 6422-1300