Nurturing Critical Thinking Nurses

At a Glance

Kwong Wai Shiu Hospital (KWSH), a charitable organisation, seeks to provide quality care and services to elderly clients. By initiating and facilitating workplace learning interventions with CWLP, KWSH’s Staff Nurses are nurtured and empowered with critical ‘Thinking Nurse’ capabilities to respond any circumstances with agility and accuracy as well as to provide timely patient care intervention.

Read on to find out how KWSH manage to empower its nurses to think critically.

We are very pleased to have the IAL as our strategic partner in supporting KWSH to realise our Enterprise Transformation Journey through various initiatives that drive learning, productivity and innovation which have enabled us in delivering exceptional value and quality care.

— Ms. Jessy Chang Yut Keng (Director of Nursing)

A learning journey for everyone!

The ‘Thinking Nurse’ has yielded tangible benefits in reducing re-work and incidents of delayed treatment. The IAL workplace specialist is knowledgeable and has successfully guided us in adopting a critical thinking mindset into our nurses.

We will continue to embrace the critical thinking mindset and carry on with the Incident-based Sharing session (IBSS)to learn and share together on significant and impactful incidents with all our nurses.

— Ms. Sim Puay Cheng (Senior Nurse Educator)

It’s great that we have been very active in this ‘Thinking Nurse’ project. We have benefitted significantly from this journey.

As nurses know, seconds can often mean the difference to our residents.  With increasing responsibility, it’s imperative for nurses to be able to make quick, accurate decisions in response to any circumstances.

— Ms. Ang Ah Chee (Senior Nurse Manager)


As KWSH straddles the healthcare and social service industry, a tight labour market amidst a silver tsunami translates to a significant need for skilled nurses to take care of our eldercare community.

There is an apparent need to invest in human capital – i.e. to scale up capability of Staff Nurses to enable provision of higher value care services and to confidently lead new and junior nurses.


The project team started with the implementation of ‘Thinking Nurse’ workshops and empowering Staff Nurses to conduct Thinking Nurse workshops at respective wards.

To further reinforce the intent of ‘Thinking Nurse’ campaign, key attributes were incorporated into KWSH’s performance appraisal to augment its importance in the organisation’s culture as well as the launch of ‘Thinking Nurse’ at Nursing Town Hall.


Catch the Project Team in Action:


The project team together with support from Senior Management and inputs from IAL’s Learning Specialist, achieved the following:

  • Facilitation of peers to identify areas of concern and recommend suitable measures to improve work operations using Situation Behaviour Impact (SBI) performance feedback
  • Creation of mobile learning resources and posters to bring stories of ‘Thinking Nurse’ into all wards to inspire shared wisdom and confidence
  • Launch of ‘Thinking Nurse’ campaign at Nursing Town Hall in August 2018 and a biannual feature since 2019
  • Enhancement of the clarity and accuracy of critical incident medical reports based on Situation-Background-Action-Recommendation (SBAR)
  • Initiation of learning-sharing sessions of Incident-based Sharing Session (IBSS), identifying significant and impactful incidents with up to 70% nurses actively participating to critique solutions and generating new ideas


Source: workplacelearning

7 Training Courses at Kwong Wai Shiu Hospital to Improve Your Basic Care Knowledge

Since the revamp of the Learning Management System (LMS) portal, Community Care professionals are now able to upskill and pursue continuous learning within the sector, from the eight Learning Institutes (LIs) appointed by the Agency for Integrated Care. One such LI is Kwong Wai Shiu Hospital (KWSH).

Providing Care Closer to Home

Established in 1910, Kwong Wai Shiu Hospital (KWSH) is Singapore’s largest single-site nursing home operator, whose services include inpatient services, a Traditional Chinese Medicine Centre, Senior Care Centres as well as community care centres and community outreach programmes.

In 2018, KWSH established the Community Training Institute (CTI) to showcase their commitment to training and development. In July 2018, they were one of the first organisations to be appointed the Lead Training Providers by the Agency for Integrated Care.

From their initial offerings of basic courses for care staff, home care and caregiver training, KWSH has extended its scope to engage with community partners as well. In the next four years, KWSH will be rolling out over 90 courses across five domains — as well as work with 18 training providers — to meet the sector’s manpower development needs. Here are other accreditations that KWSH holds.

  • First Industry Approved Training Centre (ATC) to conduct the ITE Skills Certificate (ISC) in Healthcare (Home Care and Dementia Care)
  • ITE Certified On-The-Job Training Center (COJTC)
  • SkillsFuture Singapore (SSG)’s Approved Training Provider
  • SkillsFuture Queen Bee

Building a strong foundation for Basic Care

KWSH provides courses ranging from clinical care to psychosocial health and has plans to delve into other aspects of training and development, specifically for the Community Care sector.

Here are seven courses suitable for Community Care professionals across all levels who wish to learn more about Basic Care.

Care of Clients with Behavioural and Cognitive Issues ($240, 7 hours)

Suitable for: Allied Health Professional, Enrolled Nurse, Registered Nurse

What you’ll learn: This curriculum provides learners with clinical knowledge and skills essential for managing challenging behaviours in seniors in a nursing home. This includes the development of age-appropriate cognitive-stimulating activities in a nursing home setting.

Monitoring and Management Client’s Health Status ($240, 7 hours)

Suitable for: Registered nurses working in a community hospital, nursing home or residential aged care setting.

What you’ll learn: Nurses will be equipped with knowledge and skills to identify acute symptoms, implement management approaches and perform physical assessment and examination relating to conditions of cardiovascular, respiratory, gastro-intestinal and neurological origins.

ITE Skills Certificate in Healthcare – Homecare ($3,200, 120 hours)

Suitable for: Support Care Staff

What you’ll learn: Learners will be trained on grooming and hygiene, and would need to fulfil two main components to complete the course. The first is an 120-hour classroom-based programme on basic healthcare and home care knowledge such as (but not limited to) oral feeding, performing urinary catheter, bed bathing and using of mobility devices. On top of that, learners will need an on-the-job training spanning 1,600 hours at nursing homes. For more details, click here.

Perform General Cleaning Activities ($80, 4 hours)

Suitable for: Support Care Staff

What you’ll learn: This course prepares learners on key skills such as selecting and preparing cleaning agents and equipment, cleaning and disinfecting work and surface areas, as well as reinstating work areas.

Live Long Live Strong ($100, 4 hours)

Suitable for: Registered Nurse, Advanced Practice Nurse, Corporate Services Staff

What you’ll learn: Zooming in on ‘Active Ageing’, this course allows learners to gain insights to understand the ever-evolving health landscape in Singapore and deep dive into the biology, determinants, psychology and even benefits of active ageing.

Lifting, Transferring and Positioning of Clients ($80, 4 hours)

Suitable for: Support Care Staff
What you’ll learn: From the principles and guidelines on transferring residents to the use of relevant devices, learners will acquire foundational knowledge on bed mobility and usage of appropriate devices. However, do note that this course does not issue official competency certifications for use of devices.

Assist Residents with Basic Hygiene Activities ($80,  7 hours)

Suitable for: Support Care Staff

What you’ll learn: Learners can look forward to acquiring knowledge on aiding seniors with their daily physical hygiene routines. This includes activities such as bathing, oral hygiene or skin and foot care.

For more information on courses to kickstart your professional development, click here and simply filter to your desired LI of choice in the Course Marketplace in the LMS and take your pick.

Visit to find out more about the Community Training Institute @ KWSH, or call 6422 1300.

Media coverage for Queen Bee

Straits Times (Print, pg b8)
(14 Nov)

Channel 5 News
(13 Nov)

Partnership with Singapore Institute of Technology

Credit: Singapore Institute of Technology

8th Asia Pacific Eldercare Innovation Awards 2020

The 8th edition of the Asia Pacific Eldercare Innovation Awards will return to Singapore on 20 May 2020 to applaud organisations for their innovative and quality approaches to change the way the regions’ older adults age, and for their contribution in shaping the future of the ageing landscape.

The 8th Asia Pacific Eldercare Innovation Awards 2020, in conjunction with the 2nd Silver Architecture Awards, received a total of over 200 entry submissions.
86 organisations from 15 countries – Australia, China, Denmark, Germany, Hong Kong SAR, Indonesia, Israel, Japan, Malaysia, New Zealand, Singapore, Taiwan ROC, Thailand, United States and The Netherlands, made it to the finalist round of the OSCARS of the eldercare industry comprising of 25 categories.

Kwong Wai Shiu Hospital’s submission “CTI: One Stop Learning and Technology Adoption Center as Key Enablers to Excellent Care” is one of the finalists for the Innovation of the Year – Productivity Category.